FREQUENTLY ASKED QUESTIONS

Ordering

Can I change or cancel my order?
Please contact us immediately at kiora.wellness@gmail.com. We can assist if your order hasn't already been processed.

Shipping

Do you ship internationally?
Yes, we ship internationally to selected countries. Shipping costs and delivery times are calculated at checkout.

How long does shipping take?
International orders typically arrive within 5-7 business days, though delays may occur.

How can I track my order?
You'll receive a tracking link via email once your order ships. Allow 24-48 hours for the tracking information to update.

More about our shipping policies: Click Here

Returns & Refunds

What is your return policy?
You can return unused, unopened items in their original packaging FOR FREE within 14 days of receiving them. Contact us at kiora.wellness@gmail.com to initiate a return.

How long do refunds take?
Refunds are processed within 7-10 business days after we receive and inspect your returned items.

More about returns & refunds: Click here.

Payments

What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment methods provided through our Shopify store.

Is my payment information secure?
Yes, your payments are processed securely using trusted third-party payment processors.

Products

What if I receive a damaged item?
Please email us immediately at kiora.wellness@gmail.com with photos of the damage. We'll assist you with replacements or refunds.

More about damaged products: Click here.

Contact

How do I contact customer support?
You can reach us via email at kiora.wellness@gmail.com for any inquiries or assistance.